Chatbots, humans and the hybrid bank [VIDEO]

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What is the “hybrid bank”?

Stryng participated in the Customer Experience Exchange for Financial Services in Miami on October 2016, leading a lively discussion on the emergence of the “hybrid bank” — a new customer service model that combines automation and human interaction to best manage client relationships in the evolving digital age.

Watch the video presentation below, or download the white paper to learn more.

Customer Experience Exchange for Financial Services 2016

Panel Discussion: Embrace Innovation: Bots + Humans = The Rise of the Hybrid Bank


Parrish Arturi, SVP, Customer Experience, Fidelity Investments
Patrick Kelly, AVP Emerging Channels, USAA
Daryle Seidman, VP, Digital Customer & Site Experience, TD Bank
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