Top 5, B2B sales predictions for 2016 and the science behind delivering luxury experiences

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B2B sales predictions for 2016Customer engagement and personalization are hot topics this year and are taking the marketing world by storm. Yet with so many options available to connect with your customers, questions remain on how to provide a consistent and sustainable approach across every channel.

  1.  Seven B2B Sales Predictions for 2016

As we look ahead to a new year, it’s natural to wonder what to expect, especially in the fast-changing sales business. Will it be “business as usual” or will some unexpected technology, trend or twist come along and disrupt everything you thought you knew about B2B sales? Here’s a hint: there is no need to panic over the predicted death of the salesperson and video will be a game changer…

  1.  The science behind delivering luxury experiences on websites

Take a look at three established luxury brands who have made an indisputable mark in their specific industries by delivering luxurious user experiences that keep their customers and competitors in awe. If you’re a luxury brand looking for inspiration on how to offer your customers a Premium experience (on top of using videodesk live video engagement!), read on…

  1. Ten customer service resolutions that will make for a great 2016

Here are ten (or so) customer service improvement resolutions to help you get 2016 off to a great start–for your business, your employees, and most importantly your customers.

  1.  The year of the customer: 16 customer service and experience (CX) trends for 2016

How important will customer data be in 2016? Will prices be more relevant to customers? Why is “cognitive analytics” the new hot phrase in customer experience and marketing? Read on to learn all about the trends and technologies which will impact your business in 2016.

  1.  Is customer loyalty still worth the investment?

Marketers continue to pour more and more time and money into their loyalty programmes, but are they getting the kind of payoff they expect in long-term relationships, customer engagement and impact on sales and profitability?

If you want to learn more about how videodesk can help you optimize customer engagement and deliver luxury experiences on your website, contact us live on!

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