videodesk announces partnership with SoftBank, bringing the human factor into digital experiences for the Japanese market

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NEW YORK, NY – SEPTEMBER 21, 2016 – videodesk today announced a distribution agreement with SoftBank Corp. to bring videodesk’s 1-click customer communication and collaboration platform to the Japanese market. SoftBank is always at the forefront of innovation. As such, they recognize the way digital is transforming commerce globally, and the great value of bringing the human factor into those digital experiences through videodesk’s messaging, audio, video and collaborative services.

Through this agreement, SoftBank will be introducing videodesk to its customers in Japan as the interactive technology to sell more complex products and services online. Moreover, SoftBank is already utilizing videodesk on their own site to provide the innovative robot called Pepper to enterprise customers.

Pepper is quite a unique product offering, as it is the first robot who can perceive and react to people’s emotions. videodesk’s platform is helping SoftBank improve conversions and deliver a better experience for business customers researching and purchasing Pepper online by giving them a real-time, face-to-face channel to ask questions and complete their purchase online. It provides the benefit of real time support for customers to have the option to talk with an expert when purchasing a product of this level of complexity.

“We are very happy to be working with SoftBank, and look forward to extending our global footprint with the addition of the Japanese market. SoftBank’s vision of becoming a company contributing to people’s happiness and joy makes them a perfect partner for us to bring more human experiences to the digital world,” said Olivier Coste, CEO of videodesk.


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Click here to read the press release on PR Newswire.