While an agent is chatting with a customer, he or she may want to pull in another agent, or a department team member, to get involved in the call and answer outstanding questions or help finalize a transaction.
The benefit of 3-way calling
Stryng offers a three-way call feature that allows two agents to service one customer, simultaneously in real-time. This feature allows for a smarter call to take place between the customer and the people they need help from the most.
Stryng’s three-way call feature is easy-to-use and the customer won’t experience any interruptions or hassle when one agent adds a second agent on to the call.