Whether your customers are overwhelmed by the multiple choices and options you offer, have trouble placing their order or simply can’t find the product or service they are looking for, chances are co-browsing could help resolve the issue.
How call transfer works
Stryng offers a call transfer tool that allows agents to transfer the call, seamlessly, when it’s time for a different department or agent to step in and handle the customer’s needs. The second agent will then be able to pick up the conversation right where it left off, since they will have the full history of the conversation available to them in the chat history. This tool allows customers to speak to multiple agents, without having to re-explain their question or concern.