Where technology meets people
Deliver exceptional experiences with a human touch
Co-browsing for customer assistance
Co-browsing helps agents provide real-time high-value support to their customers, without them ever leaving the website they are on.
It helps improve customer satisfaction in almost any situation.
Guide customers around your website
Help customers find the product or service they are looking for and show them similar or complementary items to increase sales value and promote upselling and cross-selling.
Click links and fill out forms
Save time and reduce customers’ frustration by taking them to the right pages, helping them sign up, sign in, select the right product features and options or fill out personal info, just like in a real store. Co-browsing is also an excellent tool for helping prospects and customers complete online applications.
Help customers check out
Increase conversion rates by co-browsing to guide your customers through the checkout process and ease any concerns they may have about delivery or payment methods. The agent can help the customer fill in forms, address error messages, answer outstanding questions, and give customers the confidence to complete their online purchase.
Learn more about our live chat and support features