If a customer doesn’t have a dedicated agent, it’s easier to get them connected with the most appropriate team first.
What is department mode?
In the past, when customers needed an answer to a question or had a problem they were looking to resolve, they had to dial a 1-800 number and speak to multiple agents, departments, and even operators before they were able to speak to the right person.
Stryng has revolutionized this service call process. Our department mode option allows customers to be routed to a pool of agent rather than a specific person. No download or installation is required.