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Secure in-browser file-sharing

The file-sharing live chat feature allows agents to conveniently share PDF files with their customers via the videodesk live chat box, without interrupting their conversation.

It’s an efficient way to send user manuals, instruction sheets, technical data, comparison charts, and the like.

Once the webuser agrees to accept the file, it conveniently opens in a new window on the screen. It can be viewed right there or saved for future reference.

Shared files in chat transcripts

Users who request an email transcript of the chat session will automatically receive a copy of files shared during the conversation. They can access and download these files at any time.

Learn about more about our live chat and support features