Consumer behaviors have been rapidly changing with the adoption of mobile. Messaging has become the most popular and convenient communication tool, as it fits with people’s on-the-go lifestyle. It’s always on, always handy, and persistent. It makes it easy to follow conversations be notified of new replies and respond in your own time, from anywhere.
With Stryng-In-App, companies can now offer the convenience of messaging on their website, their mobile apps, and third-party messaging apps such as Facebook Messenger and WhatsApp. They can maintain these conversations across sessions, devices, and channels. It’s a 1-click experience that does not require any downloads or plug-ins, and works on any platform or device.
Messaging offers a unique experience for both clients and the agents or advisors who assist them:
Messaging opens up the opportunity for conversations that continue over time, not necessarily in real-time. This gives all participants the opportunity to respond in their own time, at their own pace, without worrying about either party’s availability.
Messaging naturally holds the thread of the conversation and the history of the chat, making it easy to pick up right where you left off. This persistence applies as you move between devices and sessions, so that conversations can continue uninterrupted and maintain their context.