When an agent is on a call with a customer, the agent may find that they need advice or have a question for another agent.
Benefits of Agent-to-Agent Messaging
Stryng’s agent-to-agent messaging feature allows agents to communicate, privately, on the backend of the tool. There are no additional plug-ins or software needed. Agent-to-agent chats will automatically show up in a new window on their screen, allowing them to communicate in a separate area than they use to communicate directly with customers.