Your customers may have questions or an urge to speak to an agent, but may not have the time to do it right now, or the agent they would like to speak to is unavailable at the moment.
How to use the scheduling feature
videodesk’s scheduling tool allows customers to select a time that works best for them and your agents.
Give customers the option to book a time so that they don’t leave your site with dissatisfied with unanswered questions. Customers no longer need to worry about long wait times or hanging up mid-call to finish a personal task. They can speak to a live agent, online, whenever it works best for them.