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URL-sharing

URL-sharing through live chat

Stryng’s URL-sharing live chat feature allows agents to quickly share URL links with a web-user, directly through the chat window during a conversation.

The URL automatically opens in a new pop-up window on the web-user’s screen.

Benefits of live URL-sharing

URL-sharing is significantly faster than co-browsing when it comes to sharing a single URL. It is best used in cases where it does not make sense to educate the customer on how to find a link themselves.

When sharing third-party content, URL-sharing proves particularly useful, as the shared URL opens in a new pop-up window. The web-user is therefore not as risk of closing their current webpage and subsequently the live chat conversation.

Learn about more about our live chat and support features