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Benefits of live URL-sharing
URL-sharing is significantly faster than co-browsing when it comes to sharing a single URL. It is best used in cases where it does not make sense to educate the customer on how to find a link themselves.
When sharing third-party content, URL-sharing proves particularly useful, as the shared URL opens in a new pop-up window. The web-user is therefore not as risk of closing their current webpage and subsequently the live chat conversation.
Learn about more about our live chat and support features