Catching up to Customers
The Future of Customer Communication
People are using more communication channels than ever. Mobile is a huge part of our daily lives, and messaging has become the default communication tool on mobile devices. How can companies use these emerging channels to hold better conversations and create deeper relationships with customers where they are?
In this report you will discover:
- The latest ways to integrate communication and collaboration tools into your digital channels
- How to leverage technology to reduce customer support costs and average handling time
- Which communication tools to use based on a conversation’s level of complexity, urgency and importance
- Best Practices for holding smarter conversations that take into account context, conversation history and customer intelligence