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Customer Data API
Stryng also includes a powerful Data Flow API ecommerce tool which allows you to import and display visitor details to your live support agents during calls. They can edit and enhance this data by adding extra information gathered during conversations and exporting the new values back into your systems after the call.
The standard fields cover the most basic information your agents may wish to access during a conversation:
- First name /Last name
- Email address
- Phone number
- Customer language
- Customer ID
- Customer URL
- Cart ID
Custom data fields
For more advanced usage, admins can add an unlimited amount of custom data fields.
Examples of custom data fields include:
- propensity to buy
- spouse’s name
- year of birth
- emergency contact details
Agents can add or edit the value of each field at any time during the conversation.